1. Commencement
This policy commences on 20 August 2024.
2. Privacy policy summary
Icon Agency is committed to providing you with the best possible customer service experience. Icon Agency is bound by the Privacy Act 1988 (Cth) and Australian Privacy Principles, which set out a number of principles which govern the standards, rights and obligations around the handling and protection of personal information we collect and hold.
2.1 Collection of your personal information
There are many aspects of the website which can be viewed without providing personal information, however, for access to registration or customer support services, you will need to submit personal information. This may include but is not limited to your name and contact details.
We may collect or hold personal information that is reasonably necessary for, or directly related to, the performance of our functions and activities. The types of personal information we will collect and how we will use and share that information is set out in detail in the Privacy Notice which can be accessed here. We may also collect and hold sensitive information such as information about your medical history, criminal record and disability, where this is relevant to providing you with Support Services.
We may collect personal information directly from you or your representative when you deal with us by phone, letter, email, in person or online.
We sometimes collect personal information from other sources including third parties such as the Department of Home Affairs when we verify your identity and your successful ballot outcome. We will collect personal information from third parties with your consent, or where we are required or authorised by law to do so.
2.2. Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Icon Agency takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Some of your personal information may be shared with overseas recipients engaged for delivery of the support services. Potential countries include Federated States of Micronesia, Fiji, Kiribati, Nauru, Palau, Papua New Guinea, Republic of the Marshall Islands, Samoa, Solomon Islands, Timor Leste, Tonga, Tuvalu, and Vanuatu.
2.3. Use of your personal information
Detailed information about how we will use personal and sensitive information to provide the Pacific Engagement Visa Support Services is contained in the Privacy Notice.
For each visitor to reach the website, we collect the following user experience information, which is not personal information, including, but not limited to, browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This information is used by us for the purpose of assessing visitor traffic, trends and delivering personalised content to you while you are at this site.
2.4. Accessing or requesting a change to your personal information
You have a right to:
- request access to personal information we hold about you; and
- request that we correct personal information we hold about you.
If you would like to do so, please contact us using the contact details below. You may be required to put your request in writing for security reasons. Icon Agency reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
2.5. Complaints
We take your privacy seriously and make all efforts to protect your personal information. If you wish to make a complaint about how Icon Agency handles your personal information, you can contact us on the details below.
Contacting us
Telephone: +61 3 9642 4107
E-mail: hello@iconagency.com.au
Mail:
Attention: Privacy Policy
Icon Agency
132C Gwynne Street
Cremorne, VIC 3121
AUSTRALIA